Nowadays, cyber-criminals send more than just spam email messages. They could call you on the telephone and claim to be part of Microsoft. Also, they could establish websites with annoying pop-ups displaying fraudulent warning messages and a certain telephone number to call. According to this message, they could get the “issue” fixed.
However, keep in mind that Microsoft practically never reaches out to customers and consumers just to provide PC or technical support that are not solicited all the time. Users must be the ones to initiate any communications, not Microsoft. That said, it is important to know what to look for with pop-up spams and fraudulent telephone calls, as well as how to report them.
Guidelines To Avoid Technical Support Scams
Cyber-frauds use publicly available telephone directories more often than not. They could know your name or the name of any other persons they wish to victimize. They could also have a guess which operating system you are using. These individuals will do whatever it takes to gain your trust and once they have succeeded, they could ask for your username and password. Once you share your login information with these cyber-frauds, your information is vulnerable to attacks and scams.
In particular, scam pop-ups are another popular trick scammers use. Keep in mind that cyber-criminals are intelligent and they know what they are doing. A website pop-up could also be in play. They set up website with these so-called scam pop-ups with phone numbers and messages. These pop-ups are hard to close. Some pop-ups are useful, but there are others that act as traps and mislead users, ultimately letting them reveal their personal and financial information.
Reporting Technical Support Related Scams
First of all, if you think you receive an unsolicited call, NEVER provide personal information. It is important to avoid any problems and any fraudulent activities. Likewise, if you are in a particular website, NEVER click the pop-up window, let alone call the number flashed on it. Understand that warning and error messages related to Microsoft do not include any phone number.
Whenever you receive phone calls or see pop-up windows on your PC, and you are not certain if it genuinely came from Microsoft, do not take the risk. As much as possible, you have to directly reach out to the official technical support experts of Microsoft. Or, you can go to Microsoft’s official website and contact them.
Protecting Yourself From Technical Support Scams
If in the event someone calling you claims to be part of the Microsoft tech support team, you must not easily trust them. Do not buy any software or services they are offering. If in case there is a corresponding fee that comes with their “services”, you must hang up. Likewise, you must not give control of your personal computer to any third party, unless you are absolutely confident that it is an accredited representative of Microsoft.
If in case you have already divulged your information to a “tech support” person, you have to immediately change your information such as your computer password as well as your bank and credit card passwords. You don’t want to end up losing not only your money but also your identity. The above mentioned guidelines will help in privacy protection, as well as maintain your safety.